Metrics Made Simple for Customer Success
If you are a Customer Success SaaS leader, it is important to understand SaaS business metrics that matter. You can download this worksheet to jumpstart your efforts to measure your team’s impact and your customer retention rate. Included are calculators that are commonly used in SaaS. Make a copy and start using this to run your book of business. Eventually, you will want to transition to a customer success platform to get a full view of your customers.
Key Metrics we cover: