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How GitLab Customer Success Laid a Foundation for Scalable Success

Here is the after show report: GitLab Customer Success Before and After

How does a Customer Success team help a company become a unicorn with a very technical product that requires effective customer onboarding and ongoing technical education?

One key to the GitLab Customer Success strategy was having experienced leadership that knew how to adopt relevant technology and roll it out smoothly. On the inaugural CS Makeover Show, David Sakamoto, Vice President of  Customer Success and Sherrod Patching, Global Head of Technical Account Managers explained their journey and provided extensive guidance on how others could do so as well.

 

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