How to design an effective playbook for any Customer 360?

This power 30-minute session will leave you with actionable insights you can use immediately.

Join Us

October 21, 2021 10 AM PT

Himanshu Koshe

Senior Director,
Professional Services
Coursera

Emilia D’Anzica

Host
The CS Makeover Show

Founder of Growth Molecules

Join this show to learn how to design an effective playbook you can use in any Customer 360 solution

Coursera deployed Gainsight to help its Professional Services team launch new educational organizations faster and more efficiently. They reduced costs and improved quality by leveraging playbooks to guide the team through the implementation process.

Host Emilia D’Anzica and I will explore with Himanshu these topics:

  • What do you use a playbook for? Onboarding? Champion loss? QBRs?
  • What can and should you automate in a playbook? What should you not automate?
  • What are the top tips for ensuring a playbook is successful?